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Questions?
Our team is available 24 hours a day
Connect to Wi-Fi and open your aloSIM app. Tap ‘My eSIMs,’ then select the eSIM you wish to install on your Samsung Galaxy. Tap ‘Install eSIM’ and it will automatically add this eSIM to your phone in under 60 seconds.
Most recent Samsung phones support eSIM. That includes the Galaxy S20 and newer, every Galaxy Z Fold and Z Flip, and some A-series models. Your phone must also be carrier-unlocked. To check, on your Samsung, tap ‘Settings’ then ‘Connections,’ then ‘SIM manager.’ If you see ‘Add eSIM,’ your phone is ready.
Right before your trip, on your Samsung, tap ‘Settings’ then ‘Connections,’ then ‘SIM manager.’ Make sure your aloSIM eSIM is switched on. Under ‘Preferred SIM,’ set ‘Mobile data’ to aloSIM. When you land, turn off Airplane Mode, and your eSIM will connect on its own.
Usually it’s one of two things: your phone model doesn’t support eSIM, or your phone is locked to your carrier.
Some Samsung phones sold by carriers hide eSIM options until the phone is unlocked. Ask your carrier to unlock your phone, then check ‘SIM manager’ again.
If you’ve already purchased an eSIM but can’t get your phone unlocked, please contact us so we can issue a full refund.
Yes. On your Samsung, tap ‘Settings’ then ‘Connections,’ then ‘Mobile networks,’ and turn on ‘Data roaming.’ Because ‘Mobile data’ is set to your aloSIM eSIM, you’ll use your prepaid aloSIM data … not expensive roaming data from your regular carrier.
On your Samsung, tap ‘Settings’ then ‘Connections,’ then ‘SIM manager.’ Under ‘Preferred SIM,’ set ‘Mobile data’ to aloSIM. To keep your regular number, leave ‘Calls’ and ‘Messages’ set to your regular SIM.
Yes. Samsung phones with eSIM can run your regular SIM and your aloSIM eSIM at the same time. Use aloSIM for data and keep your usual number for calls and texts. To choose which SIM does what, on your Samsung, tap ‘Settings’ then ‘Connections,’ then ‘SIM manager.’
