Happy customers are important to us! 💙
Did you make a purchase, then realize you don’t have an eSIM-compatible device? Are you having trouble connecting to a local network? No problem!
Team aloSIM will work with you to provide a full refund.
We have team members working 24/7 to provide friendly technical support and answer questions about using your travel eSIM.
Live chat is available online and within the free aloSIM app, and email support is monitored around the clock.
If you need a refund, please reach out anytime!
In order to process a refund, our team will ask to see your original receipt (which was emailed to you at the time of purchase).
We may also ask for details on why you need a refund, so we can understand why you were not able to use aloSIM.
If there’s a network issue in a specific country, it’s important we know about it so we can find a better network for our customers.
Support & Refunds
support@alosim.comFeedback
feedback@alosim.comMedia inquiries
hello@alosim.comPartnerships
info@alosim.com