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Quick guide to Telstra international calling and texting

Calling and texting in another country usually results in extra charges, even if you’re using an eSIM for data. Here’s what to expect with Telstra …

As a Telstra customer, you have a few choices when you travel internationally and want to keep your regular phone number active.

Teltra’s Internationl Roaming Day Pass


Telstra customers who plan on doing a lot of calling and texting can add Telstra’s Day Pass to their account if they want to pay a flat rate for every day they use their phone internationally.


Telstra’s Day Pass plan lets you use your regular plan’s data, and often provides unlimited talk and text while you’re travelling internationally.


If you’re already planning on using an eSIM for affordable prepaid data while you travel, you might not want to pay for Day Pass (which includes data). 


If you have used Day Pass before, Telstra might automatically activate Day Pass once they detect you have arrived in another country. If you’ve never used Day Pass before, you may need to contact Telstra or log into your Telstra account and request it.


View Telstra Day Pass rates

Learn more about Telstra Day Pass

Telstra’s pay-per-use option


Telstra customers who don’t plan on doing much international calling and texting can choose the pay-per-use route and pay only for individual calls and text messages.


Telstra’s pay-per-use option means you can pay set fees every time you rely on Telstra for data, a phone call, or a text message that occurs internationally.


If you’re already planning on using an eSIM for affordable prepaid data while you travel, you will only pay Telstra for individual calls and text messages. 


If you have used Day Pass on previous trips, but prefer to go the pay-per-use route on this trip instead, you should contact Telstra and make sure they don’t automatically place you on their Day Pass plan once they detect you’re in another country.


View Telstra pay-per-use rates

Contact Telstra to ask a question

Using your Telstra phone number internationally

Do I choose Telstra’s International Day pass or their pay-per-use option?


If you’ll be using an eSIM for travel data and won’t be calling or texting too often, we recommend using the Telstra pay-per-use option.


If you’ve used Telstra’ International Day Pass plan before and you wish to use their pay-per-use option on your next trip because you’re using an eSIM for data this time, contact Telstra and make sure you won’t be automatically placed on the International Day Pass when you leave the country.

What do I say to Telstra if I’m using an eSIM for data?


If you’re speaking with a Telstra representative, here’s how you can explain it: “I will be using a prepaid eSIM data package during my upcoming trip, but I want to keep using my phone number. I want to make sure I will only be charged pay-per-use rates for calls and texts. I do not need any travel data, because I will be using my eSIM for that.”


If you have any questions about how to use your Telstra phone number alongside an eSIM from aloSIM, please reach out to aloSIM Support and we’d be happy to help.

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